Lake Elsinore Unified School District

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Distance Learning » I Need More Help, Where Can I Get On-Demand Assistance?

I Need More Help, Where Can I Get On-Demand Assistance?

How do I get help with Canvas issues?

If you are having trouble logging in with your Canvas credentials, student schedules, or enrollment issues,  please contact your student's school to ensure your account information is correct. Their username is their student number + @leusd.k12.ca.us, and their password is their eight digit date of birth with no slashes or dashes (example: January 1st, 2000, would be 01012000).

 

If you would prefer email communication, please send an email to leusdhelpdesk@leusdk12ca.onmicrosoft.com and we'll get back to you as soon as possible.

 

 

 

You (and your student) can get help with Canvas by using the Help menu on the left hand side of the Canvas system. The Help menu generates a list of resources to help you with Canvas. 

 

This page outlines the help links that are included in the Help menu for Lake Elsinore Unified School District. You must be logged in to access these resources.

 

Open Help

Open Help

At the bottom of Global Navigation, click the Help link.

 

View Links

Help

Depending on your user role, there are seven default links for help or feedback:

  • Ask your Instructor a Question: Ask your instructor questions about course material or send them a message
  • Report a Problem: Submit problems with Canvas to our support team
  • Submit a Feature Idea: Submit ideas about how to make Canvas better
  • Show Welcome Tour: Learn more about Canvas by viewing the Welcome Tour.

Report a Problem

Report a Problem

The Report a Problem link helps you report problems in Canvas.

You may find a faster response to your question by searching the Canvas Guides. But if you can't find an answer, you can submit a ticket and get support help.

Submit Ticket

Submit Ticket

In the subject field [1], create a subject for your ticket.

In the description field [2], describe the problem you are experiencing in Canvas. Please be as detailed as possible to help troubleshoot the problem. If you submit tickets frequently, you may prefer to use a screencasting program to create an online link to an image or create a video walkthrough. However, if you're not comfortable using online links, you can submit attachments later if necessary; once you submit the ticket, you'll receive an email from the support team. You can reply to the email with any attachment as needed.

In the drop-down menu [3], select the statement that best describes how the problem is affecting you:

  • Just a casual question, comment, idea, suggestion
  • I need some help but it's not urgent
  • Something's broken but I can work around it for now
  • I can't get things done until I hear back from you
  • EXTREMELY CRITICAL EMERGENCY

When you're done, click the Submit Ticket button [4].

Depending on your institution's support schedule, you'll receive a reply as soon as possible.

Ask Your Instructor a Question

Ask Your Instructor a Question (Students)

The Ask Your Instructor a Question link allows students and parents to contact an instructor or TA in any of your active courses directly from the help page.

Send Message

Send Message

In the course drop-down menu [1], select the course that relates to your question. In the Message field [2], enter the message for your instructor(s).

When you're done, click the Send Message button [3]. Replies will be sent to your Conversations inbox.

Request a Feature

Request a Feature

The Submit a Feature Idea link allows you to submit feature ideas to Canvas. This link directs to the Feature Ideas space in the Canvas Community.

Show Welcome Tour

Show Welcome Tour

The Show Welcome Tour link shows you how to find your courses, contact your instructor, and download the student app.